Refund policy

We stand behind BIOPUREO with a 30-day money-back guarantee. If you're not satisfied with your purchase, here's how it works.

Our guarantee

Try BIOPUREO for up to 30 days from the date of delivery. If you don't feel a difference in your digestive comfort, contact us within that window for a refund of the purchase price.

How to request a refund

Email [support@biopureo.com] with your order number and the reason for your request. Our team will guide you through the next steps. [Indique ici si le client doit retourner le produit, même entamé, et à quelle adresse — ou si aucun retour physique n'est requis.]

Refund details

• Refunds are issued to the original payment method within [5–10] business days after approval.
• [Shipping charges are / are not] refundable.
• [Return shipping costs, if any, are the responsibility of the customer / us.]
• The guarantee applies to [first purchase only / all purchases] and to [one unit / the full order].

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.

Exchanges

We don't offer direct exchanges. Request a refund and place a new order.